Privacy Policy
At Good Company Speech & Language, your trust and privacy are our top priorities. We protect your child’s personal health information in strict accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO).
Collection of Information
To provide the best possible care, we maintain a secure health record. This file includes contact and demographic details such as names, phone numbers, addresses, and dates of birth. It also contains background history including developmental milestones, medical history, and notes from teachers or doctors. Clinical records like assessments, formal reports, progress notes, and discharge summaries are securely stored alongside administrative data such as signed consents, attendance logs, and billing records.
Sharing of Information
We love collaborating to see your child succeed! With your verbal or written consent, we can share relevant information with professionals you include in your child’s Circle of Care, such as pediatricians, teachers, or occupational therapists. We never share information outside of Good Company Speech & Language without your explicit consent, except when required by law.
Legal Exceptions to Consent
By law, we must share information without your permission in rare circumstances regarding safety concerns, such as suspected child abuse or neglect under the Child, Youth and Family Services Act, or imminent danger to self or others. Information must also be shared to comply with legal mandates like court orders, subpoenas, or warrants. Finally, disclosure is required for regulatory requirements, including mandatory CASLPO peer assessments, or during urgent medical emergencies.
Health Insurance Claims
When you submit a claim to your private insurer, you authorize them to verify the service. By law, insurance companies can request the patient’s name, the date and type of service, the clinician's name, and the invoiced amount without separate consent.
Obtaining Consent
In compliance with CASLPO and PHIPA, our Speech-Language Pathologists must obtain your knowledgeable consent before screening, assessing, or treating your child. Consent can be given verbally or in writing and is immediately documented in your child's file. You can learn more about these guidelines via the official Personal Health Information Protection Act and Health Care Consent Act.
Retention of Records
We store electronic records using secure, compliant systems. Following provincial regulations, files are kept for a minimum of 10 years after the date of the last appointment if the client was 18 or older. If the client was a minor during care, records are kept for 10 years after the date the client turns, or would have turned, 18 years old.
Changing Personal Health Information
You have the right to review your child's records. If you notice an error or inaccuracy, please inform your therapist. We will update the record promptly and provide you with a corrected copy.
Questions or Concerns?
Please reach out to us at hello@goodcompanytherapy.ca or 905.707.0090. We are always here to help!
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